When you reserve your spot with Viatours Holidays, you'll create a payment plan for your holiday package. The initial payment will be due within one month after securing your place, followed by weekly/monthly payments until it’s fully paid. If the payment plan needs adjusting, it's important to inform us as soon as possible. This will help us keep your payments on track and ensure your place remains secure. To change your payment date or amount, please contact your online rep or email info@ViatoursHolidays.com at least 48 hours before your payment is due. Make sure you receive written confirmation for any changes to the payment dates. If a payment has already been processed and you didn't receive confirmation of the date change, unfortunately, we won't be able to offer a refund. If we're unable to process one of your payments for any reason, our automatic payment provider will make another attempt later that day or on a different day.

Missed payments can be processed continuously at any time after the payment was originally declined until it has been processed. Repeated failure to process payments from your account may result in your space being cancelled. Please make sure to settle the payment for your holiday at least 4 weeks before your arrival date. If there's still an outstanding balance on your account within 4 weeks of your arrival, we'll try to process the full outstanding amount to ensure payment is completed before you arrive.

Before you join us at Viatours Holidays, it's super important to make sure you have travel and health insurance. You can find affordable options on comparison websites. While European Health Insurance Card (EHIC) provides some coverage for EU residents, we still recommend booking separate travel insurance. Please note that we won't be responsible for any medical expenses resulting from accidents, illnesses, or injuries during your trip. So, please make sure you have sufficient coverage.

As per our terms and conditions, we won't provide compensation, reimburse expenses, or cover losses if we need to make changes to your package, if we or our suppliers are unable to deliver your package, or if you experience any loss or damage due to circumstances beyond our control. When we mention circumstances beyond our control, we mean events that we or the supplier couldn't predict or prevent, even with reasonable care. These circumstances typically include, but are not limited to, war, terrorism, civil unrest, health crises, labour disputes, adverse weather conditions, and unexpected building work near your accommodation that we weren't aware of before your departure.

We won't be liable for your travel arrangements or the cost of your flight to your holiday resort. Our reps will provide you with help ensuring you find the best flights and transfers available for your holiday. Any changes, delays, or cancellations for your flights should be sorted with the flight company you booked with. In this instance we'll do our best to support you and help rearrange your transport to resort. When you arrive at your accommodation, our representatives will be there to greet you and assist with the check-in process. You'll also have a welcome meeting where we'll provide you with an itinerary for your holiday.

If for any reason you can't make it or if you change your mind, please inform one of our representatives as soon as possible. If you decide to cancel for any reason you will be liable for a cancellation fee of up to £49, this cancellation fee can be charged to your account at any time after the cancellation request without prior notice. You will receive an email confirming the cancellation of your space and payment plan once the fee is paid.
If you've already made instalments towards your package, there's a chance we can transfer the amount you've paid to a different resort or date, instead of cancelling. However, this is at our discretion and should be discussed at least 10 weeks before your original arrival date.
There's a 48-hour cancellation period for payments. So, if you want to stop a payment, make sure to give a 48-hour notice to prevent it from being processed.
If there's ever a mistake on our end, we'll make sure to refund your payment in full.
If £49 has already been paid towards the package we will waiver the cancellation fee.