1. Information We Collect

We collect the following types of information from you:

Personal Identification Information:

• Name

• Email address

• Phone number

• Address

• Payment information (such as credit card details, processed securely via Stripe)

  
  

Booking and Transaction Information:

• Travel dates

• Destination and package selection

• Special requests (e.g., dietary requirements, accessibility needs)

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Usage Data:

• IP address

• Browser type and version

• Device information

• Pages visited on our website

• Referral source (e.g., how you arrived at our website)

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2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage bookings: We use your information to provide the services you've booked, including confirmation, reservations, and payments.

• Customer service: We may use your details to respond to inquiries, resolve issues, or provide assistance.

• Marketing and promotional materials: With your consent, we may send you information about promotions, new services, or offers. You can opt-out at any time by unsubscribing.

• Improving our services: We use your usage data to improve the functionality and performance of our website and services.

• Compliance with legal obligations: We may need to use and retain certain personal data to comply with legal, regulatory, and financial obligations.

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3. How We Protect Your Information

We take the security of your personal information seriously and employ a range of security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption to protect sensitive information transmitted during bookings and payments.

• Data access restrictions: Only authorized employees or service providers have access to your personal data, and all access is monitored.

While we use industry-standard measures to protect your information, please be aware that no method of online data transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following:

• Service Providers: We work with third-party service providers (e.g., payment processors, booking platforms, hotels, and airlines) who help us provide our services. These providers are required to keep your information confidential and are only permitted to use it for the purposes of fulfilling their services to us.

• Legal Compliance: We may disclose your information if required by law or in response to valid legal processes (e.g., subpoenas, court orders).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track usage patterns, and deliver a more personalized experience.

You can control cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

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6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete personal data we hold.

• Deletion: You may request that we delete your personal data, subject to applicable legal exceptions.

• Opt-Out: You can opt out of receiving marketing communications by unsubscribing from our emails or contacting us directly.

To exercise any of these rights, please contact us at Info@viatoursholidays.co.uk

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7. International Data Transfers

If you are located outside of the country where our services are provided, your personal information may be transferred to, and processed in, countries that may have different data protection laws than your own. By using our services, you consent to such transfers.

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8. Links to Other Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

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9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed of any updates.