FREQUENTLY ASKED QUESTIONS
Take a look at our FAQ below.
If you don't find the answer you need, feel free to contact our online reps for further assistance.
STILL HAVE QUESTIONS?
Contact our online representatives to get them answered
FAQ
Q: How do I make a booking?
A: Making a booking is easy! Just visit our website at www.viatoursholidays.co.uk and follow the simple steps to book your dream
holiday.
Q: What happens once I’ve booked?
A: Once you've booked your holiday with Viatours, you'll receive confirmation of your booking via email, information about your accommodation and your payment plan details. If you have any questions or need to make changes, just reach out to your rep and they'll help you out. We’ll make sure your booking and
holiday runs smoothly and stress free.
Q: What payment options do you offer?
A: We offer various payment options, including full payment at the time or you can choose to set up a payment plan. You can pay your holiday with instalments making it more affordable, you can pay weekly/fortnightly or monthly.
Q: Can I change my payment dates?
A: Yes, we understand that sometimes unforeseen circumstances can happen making it hard to pay every instalment on time. You can contact your rep at any time to change the date or amount of your instalment, please give 48 hours before your payment is due.
Q: What happens if I need to cancel my holiday?
A: Please refer to our cancellation policy outlined in the Terms and Conditions for information.
Q: What if something goes wrong during my holiday?
A: While we strive to ensure a smooth and enjoyable experience, accidents can happen. Please note that we are not liable for any loss, damage, or injury during your holiday. However, we will do our best to assist and support you.
Q: How can I contact customer support?
A: We have a dedicated customer support team ready to assist you. You can reach us through our email, info@viatoursholidays.co.uk, or phone. We're here to help!
Q: Do we have to stick to the itinerary?
A: No, you don't have to stick strictly to the itinerary. While the itinerary is designed to provide a structured plan for your holiday, we understand that you may want to make changes or explore other options during your holiday. We'll do our best to accommodate your preferences and make your holiday experience as enjoyable as possible.
Q: What do the reps do?
A: The reps have been carefully selected. They are there to assist and support you during your holiday. They are knowledgeable about the destination and can provide information, recommendations, and answer any questions you may have. They will help with any concerns or issues that may arise. The reps are there to ensure that you have a smooth and enjoyable
holiday experience.
Q: Can I come alone?
A: Absolutely! You can come on your own. Our representatives are there to ensure you have an amazing time, whether you're travelling solo or with a group. The great thing about booking
with Viatours is that you'll have plenty of opportunities to meet new people and make friends along the way. You'll make memories that will last a lifetime with our friendly representatives and fellow holidaymakers.